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Want to get in touch?  You'll find me on social media or why not drop me an e-mail if you prefer   
  gemma@gemsville.co.uk

                                                               I'd love to hear from you!

 
 
 







      
  








General Questions



What is Gemsville?

What is Gemsville I hear you cry? Gemsville is a small indie business created and run by me, Gemma Kitchener. I create custom illustrated baby boots, canvas sneakers and illustrations. Bespoke designs illustrated and applied by hand, available in a variety of styles to suit every budget.

 Who can you make shoes for?

I have a wide range of sizes from babies right though to adults. For examples and prices why not visit my store.
 
How long do they take to make?
 
Normally I ask that you allow 14 days for your shoes to be created (this excludes the design period & postage times) it can vary slightly at peak times so feel free to get in touch if you'd like to check.
 
How do I know I will like the shoes?
 
All shoes are designed first. I will draw out a sketch for you to see before you commit, once you are happy & your design is decided on I will then make the final pair.
 
How long does a design take?
 
Designing the shoes doesn't take long at all, but can vary depending on my current workload. I will try my best to have a design within a few days, but if you have special requirements or a deadline please let me know and I will endeavour to meet your needs.

How do I know what size i need?

I work in UK shoe sizes but ship worldwide, if you live outside the UK and are interested feel free to get in touch and I can easily convert your size over.

 
 
Postage & Shipping
 
What postage method do you use?
 
UK Buyers:

All shoes are sent 2nd class recorded which should be with you in 3 days. If you would like a faster posting method I can upgrade you at an additional cost.
 
Do you ship internationally?
 
Yes, I ship worldwide. Yay!
All orders are sent by Track and Signed or the nearest equivalent as this is most secure. Shipping times can vary slightly depending on the destination country, check my store for a guide. I cannot be held responsible for any orders lost or damaged orders once they leave my possession, so this is the recommended postal method but, if you'd like a cheaper alternative please don't hesitate to get in touch for a quote.
 
(Any international orders for customised shoes must take into consideration the time it takes to make AND send them to you.)
 
 
What about taxes & charges?
 
Any tariffs, taxes, fees or charges to get my shoes into your country are the responsibility of you the buyer.
 
Do you accept refunds?
 
Shoes and illustartions that are custom made are unfortunately NOT available for return. Please make sure you are certain you like the design and you know your correct shoes size before ordering as once this is placed the sale is final. Please feel free to contact me if you have any questions beforehand.
 

Additional Information
 
All decoration on Gemsville footwear is created by hand, adding character. Each one is unique and due to this imperfections and variances are to be expected occasionally, that's what makes them so unique.
 
How do I care for my shoes?
 
Shoe are fixed for weather proofing so they can be worn outside. They are fashion shoes & will be subject to eventual wear over time. Excessive exposure to water may affect the appearance of your shoes. I have never had any issues but it is best to avoid getting them really really wet.
 
 
Have a question you don't see an answer to here? Contact me directly & I will be sure to give you some more info.
 
You can see examples of previous orders in my gallery.
I have a selection of pre-made Gemsville pumps in my shop here.